Return Policy
Return & Refund Policy
At Bright Vibes, we strive to ensure customer satisfaction. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To qualify for a return, the following conditions must be met:
- Items must be unused, unworn, and in the original packaging.
- Returns must be requested within 3 days of receiving the item.
- Certain items, such as final sale, personalized, or hygiene-related products, are not eligible for returns.
How to Request a Return
- Contact Us – Email us at brightvibestore@gmail.com with your order number and reason for return.
- Wait for Approval – Our team will review your request and provide return instructions if eligible.
- Ship the Item – You will be responsible for return shipping costs. Ensure the item is securely packaged to prevent damage.
Refunds & Processing Time
- Once we receive and inspect your return, we will notify you of the refund status.
- Approved refunds will be issued to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to a mistake on our end (e.g., wrong or defective item received).
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 3 days with photos of the product and packaging. We will arrange a replacement or refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Late or Missing Refunds
- If you haven’t received a refund after 10 days, check with your bank or payment provider.
- If the issue persists, contact us at brightvibestore@gmail.com, and we’ll assist you.
Non-Returnable Items
- Gift cards
- Clearance or final sale items
- Personalized or custom-made items
- Health & hygiene products (e.g., earrings, undergarments)
Contact Us
For any return or refund inquiries, please reach out to us at brightvibestore@gmail.com.